Refund policy

30-day money-back guarantee
If your order doesn’t meet your expectations, you can request a return within 30 days of the delivery date. This applies to every product in our store, including items purchased at a reduced price.

How to request a return
Email us at hictoolsmith@gmail.com with your order number and the reason for your return. We reply within 1–2 business days and send you return instructions. Items sent back without first contacting us cannot be accepted.

Condition of returned items
We understand you may need to try a tool before you can judge it. Returned items should be in good working condition, with all the parts that were included in your kit. Items that are damaged by misuse or are missing parts may be refunded partially.

Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 30 days of delivery and send your order number and a clear photo of the problem. We will send a replacement or refund your purchase. You do not need to send the item back.

Return shipping
If you are returning an item because you changed your mind or it wasn’t right for you, return shipping is paid by the customer. For damaged, defective or wrong items, we cover all costs.

Refunds
After we receive and inspect your return, we will notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may take additional time to show the refund. If you have not received it 15 business days after approval, please contact us at hictoolsmith@gmail.com.

Cancellations
To cancel an order, contact us as soon as possible. If it has not shipped yet, we will cancel it and refund your payment in full.

Orders with multiple items
Items in one order may ship separately from different warehouses. You can return any of them under this policy.

Exchanges
The fastest way to exchange an item is to return it and place a new order.

Your legal rights
This policy does not limit any rights you have under consumer law in your country, including the rights of customers in the United Kingdom and Australia to a repair, replacement or refund for faulty goods.

Contact
HiC Toolsmith — hictoolsmith@gmail.com